POLICIES + FAQ

The best way to reach us is always via our office line at (909) 476-7711.

If you do not reach a live person, please leave a message so we know how to get in touch with you.

On the date of your appointment, your groomer may sometimes call you via their personal cell phone to update you on their projected arrival time or to reach you on the road. We kindly ask you please DO NOT save these numbers or attempt to contact us regarding future grooming services at any number other than the office line. This helps us remain organized & able to provide the best possible service.

If you've left a message on our office line, we WILL return your call. Calls are typically returned within 24 hours, and calls received on the weekend will be returned by Tuesday. As with many hair salons, we observe our weekend on Sunday & Monday. While we may get back to you sooner, this means calls received from Saturday through Monday will be returned as soon as we are back in the office on Tuesday. We appreciate your patience!

If you've left a message & still haven't heard back, some common issues we encounter are:

1) Your voicemail box may not be set up

2) Your voicemail box may be full

If either of the above issues are the case, we will attempt to reach you a total of 3 times on 3 different dates before giving up.

Regarding text messages...

Our phone number is connected to a land line, meaning we are unable to text you or receive your text messages or photos. Please give us a call and we will get back to you.

Our rates begin at $112 for full grooming services and go up from there depending on the breed, size, & coat of your animal, as well as the type of haircut you're looking for, if applicable.

Our rates may be slightly higher than a typical salon because we are mobile. You are paying for the undivided attention of your groomer, as well as the convenience of service at your doorstep, which of course eliminates two round trips to the grooming salon for you, and ensures a much less stressful grooming experience for your pet.

We do NOT charge any additional fees for...

...your pet's condition, behavior, flea/tick treatment, or special product needs, such as the use of hypoallergenic shampoo.

For a price quote, please give us a call.

For new clients, because we cannot see your pet through the phone, please understand we may give you a small price range the first time you call for a quote. We will always do our best to be as accurate as possible based on your description of your pet. When your groomer arrives the date of your appointment, we will be able to give you a more precise quote.

Each grooming includes bathing, drying, toenail trimming and filing, ear cleaning, anal gland expression (if necessary), & teeth brushing, as well as a haircut, if applicable. Please visit our Services Page for more detail about each of our services.

Yes we can, but we will charge you our minimum service call fee of $112. We can trim the nails on multiple pets during this visit, and will allot up to a full hour to be with you, if necessary.

If you have scheduled a full service grooming appointment for one or more of your pets, and would like us to do only the nails on another pet, we charge a $10 fee for each additional pet having their nails trimmed. Please let us know upon scheduling your appointment if you'd like us to provide this service, as we may need to allow extra time to accommodate additional nail trimming.

It is common for our furry friends to sometimes pick up a few pesky "guests," especially around the spring and summertime. If you feel your pet is in need of flea or tick treatment, please let us know. We can provide natural treatment to effectively eliminate any bugs present on your pet upon entering our grooming van, however...

Please know that if your home, yard, or other pets are infested with bugs, or if you frequent outdoor spaces like public dog parks, it is likely your pet will simply pick the bugs right back up again unless you are simultaneously treating your home for pests as well.

While we discourage the use of harsh, toxic chemical treatments for your home and pet, we advise you to be proactive about preventing the bugs as the warmer seasons approach. We've had great luck using Diatomaceous Earth and other natural products to effectively prevent and ward off bugs in our own home for years, without the worry of harmful side effects.

It's also worth noting that pets who frequently get fleas and ticks, despite receiving treatment, may also be suffering from nutrient deficiencies, which often contribute to a compromised immune system. A healthy pet is much less likely to have bugs! We invite you to do your own research on this, and also welcome your questions.

Please call for availability. It is normal for us to book up in advance, and therefore, we are not typically available for same-day appointments.

During our peak seasons, especially around the summertime and holidays, we will require a longer lead time. To ensure they are able to receive service when their pets truly need it, most of our clients choose to book about a month in advance.

Yes! If you're hoping to receive service sooner than we currently have available in our schedule, please let us know. We are happy to add you to our waitlist for a sooner appointment in the event another client cancels. In order to join our waitlist, we first require you to make an appointment for a date which is currently open. Space on our waitlist is first come, first serve, and we (of course) cannot guarantee you will receive a sooner appointment. We appreciate your understanding and flexibility.

If you need to make any changes to your appointment, we ask you please inform us with a minimum of 24 hours notice.

This allows us to offer your missed appointment to those on our waitlist, and prevents the unnecessary loss of income during the work day.

Last minute cancellations made with less than 24 hours notice may be subject to our $112 minimum service charge fee. We may be willing to waive this fee for "first time offenders" or new clients who reschedule right away, though depending on the situation, we may also simply decline to reschedule you altogether. For new clients who "no show" or who cancel the appointment after we have already arrived to your location, we will not reschedule you.

Being firm about our cancellation policy allows us the space to work with clients who honor our time and business. At the same time, we understand life happens and things sometimes come up, so please reach out to us to explain your situation. We handle each issue on a case by case basis.

We prefer cash and check payments, and can also process your debit/credit cards, with the exception of American Express.

If you choose to pay with a card, we will take your card information down to be processed once we return to the office, typically sometime within the next 24-48 hours following your appointment.

If your card payment is declined, we may assess an extra fee to cover the additional hassle and bank charges we incur. In the event your check bounces, we may assess an additional fee of $35 to cover the bank charges we incur.

Payment is typically accepted upon the completion of your pet's grooming.

We do offer a "Multiple Pet Discount" for full grooming services provided for 3 or more pets on the same day. You save $5 per pet, considering they are all in reasonably good condition, and reasonably well behaved.

Just as you would tip your wait staff, delivery drivers, or any other professional service providers, it is customary to tip your pet groomer 15% - 25% of the service total.

And unlike your typical wait staff, groomers are often bitten, scratched, and serve as the unwitting targets for flying pee and poo! We frequently care for pets with special needs and behavioral issues, which can make for some strenuous and sometimes risky work!

Some people assume that because we are a mobile service with a slightly higher price point, our tips are "included in our pricing." While this would certainly be nice, it simply isn't the case. Not only do our prices reflect the cost of our grooming services, they also accommodate our high cost of gasoline, our time navigating to and from your location, the inevitable and frequent costs of vehicle maintenance and repairs, and keeping a wide variety of products on hand to serve each of our different clients, as well as the multitude of other costs associated with doing business.

We deeply appreciate our generous clients who recognize our work and entrust us with the personal care of their fur babies! Thank you so much for your endless support and for allowing us to continue doing something we love!

We get a lot of calls for older pets and pets with special needs because many folks feel their pets will be better served by a mobile service when trips to the grooming salon become difficult for any number of reasons.

While it's certainly true that a mobile service is gentler and less stressful for your pet, we handle these requests on a case by case basis. The biggest factor to consider is that our mobile groomers work alone. We do not provide any type of medication or sedatives for difficult animals. Therefore, the groomer must be able to take care of your pet without an assistant, and without the use of drugs. ​

For an additional fee of $112 per pet, we can arrange for two groomers to be on site, but keep in mind that we may require an additional lead time, as we must find a time when both groomers are available for you. We do not allow pet owners to assist in the grooming process under normal circumstances.

Small and medium dogs may measure up to 19 inches tall from shoulder to floor, weighing no more than 49 pounds max.

Large dogs may be anywhere from 20-28 inches tall from shoulder to floor, weighing no more than 75 pounds max.

Any dog exceeding 28 inches tall from shoulder to floor and/or weighing more than 75 pounds is considered extra-large.​

As our pricing is largely based on your pet's size, it is incredibly helpful if you know this information prior to calling for a price, as it allows us to give you the most accurate quote possible.

Because we typically work alone, we may not be able to safely groom dogs in excess of 80lbs. We handle this on a case by case basis.

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For dogs exceeding 90lbs, we will assess a $25 surcharge in addition to the original cost of grooming services. This fee helps us cover the additional resources required, including water, products necessary during grooming, and the additional time and effort it often takes to accommodate the needs of an extra-large pet.

If your dog has a history of aggressive behavior or has been turned away from other groomers for nipping, biting, "crazy behavior," or other similar issues, we probably can't groom them.

If your pet is generally well behaved at home, but has had poor experiences in a grooming setting, there are some cases where a salon is simply too overwhelming and frightening for them, which may cause a normally "good dog" to act out. We do have experience essentially retraining and teaching dogs to cooperate (and sometimes even enjoy!) regular grooming, but this typically involves building trust and relationship with your animal over a long period of time. If you feel your dog may do better in a mobile setting, we are willing to give it a shot.

​If your dog is known to have behavioral issues, please inform us upon making the appointment so we are prepared. Please do not attempt to hide your pet's behavioral issues by saying things like, "He's just anxious, particular, pesky, etc." If you know your dog bites, please just say so. It's not necessarily a trigger word for us, and getting an honest history of your pet's issues generally ensures we are better able to handle them and their quirks.

If, for whatever reason, we attempt to perform services and are unable to complete the grooming due to your pet's behavior, we may still charge you our $112 service fee. For this reason, we invite you to use your intuition when booking an appointment, since you know your pet better than we do.

If your cat is aggressive in any way, shape, or form...

...for the safety of both the animal and the groomer, we cannot and will not provide services. After years of experience, we know there is no "retraining" an aggressive cat. Trust us.

If your pet is matted, depending on their temperament, the severity of the matting, and the condition of their skin and coat, we may or may not be able to safely and humanely demat them. A matted coat is a sign of neglect of your pet's needs, and in order to maintain their trust and ensure they are as comfortable as possible during and beyond the grooming itself, we typically decline to demat most pets in this condition. It is much more humane to shave a severely matted coat than it is to put an animal through unnecessary (and preventable!) pain. It is your responsibility as their owner and companion to brush them regularly between appointments, or to have them professionally groomed more frequently to prevent your pet's discomfort and conditions such as this from arising.

When we schedule your appointment, we require an hour long window for arrival to accommodate things like traffic and the sometimes unpredictable nature of working with live animals, meaning if your appointment is booked at 12:30pm, we will arrive any time between 12:30-1:30pm. We notify each client of this arrival window upon scheduling.

Once we arrive, the grooming process itself typically takes anywhere from 1-2 hours, with the specific duration of time depending on your pet's breed, size, and grooming needs.

Ideally yes, we need someone to be there to give us access to your pet, discuss any specific needs or concerns you have, and handle payment.

For some of our existing clients who book regularly and are accustomed to our work, we are able to provide service even when no one is home, provided we have made these arrangements ahead of time.

From years of experience, we've found that most pets tend to act up or express greater anxiety in the presence of their family members, which makes the grooming process significantly more difficult for us, and overwhelming for your pet.

In a neutral environment, with just the one-on-one attention of the groomer, most pets are able to better focus, take direction, and relax into the experience as they build trust with their groomer. Additionally, we have limited space in our grooming units, meaning the presence of another body may be a nuisance, adding time to the overall process, and potentially preventing the groomer from working as fluidly and comfortably as possible. For this reason, while you are welcome to view the inside of our units before grooming begins, we typically decline any request to watch or help, unless we are dealing with a special needs pet and the assistance of another person is necessary in order to safely complete the grooming.

Typically, no.

Our grooming units are self-contained and derive power from gasoline generators. We are equipped with everything you would expect to find in a fully functioning salon environment, complete with heat and air conditioning, clean, warm water, and even a restroom!

On very rare occasions when we may be experiencing technical difficulties or other issues with our generators, we may need to hook up to your house for electricity in order to ensure we are able to satisfy your grooming needs. Again, this is not generally the case.

We offer the option of signing up for "Automatic Appointments" for those clients who'd like to be put on a recurring grooming schedule. It's free to sign up, and ensures your pet never misses a grooming! If we've already provided service for you at least once and you'd like to request to be put on "auto," please let us know. We simply take down your availability and scheduling preferences, and will send you an email with your upcoming appointments roughly every 1-2 months in advance. If we ever schedule you for a date which doesn't suit your schedule, simply give us a call and we can adjust it to find a better date.

Absolutely not.

Please visit www.vacinfo.org for more information regarding vaccines.

We do not advocate for or believe in the safety or efficacy of vaccines for you or your pet. ​

If your pet has special needs or a medical condition, please let us know. Such cases are handled on an individual basis.

So long as your pet is healthy, with no visible symptoms, open wounds, or otherwise known contagious illness, we should be able to provide grooming service.

When creating a file for you, we require your first and last name, phone number, address where grooming service will be taking place, email address (if you have one), and the name and breed/size specifics of your pet.

We use your contact information to remind you of any upcoming grooming appointments you've scheduled or to inform you of any other relevant changes or information which may pertain to you. We will never use your information or email address for marketing purposes.

Your privacy and protection is very important to us. We do not share your information with anyone for any reason - period.

Yes. We keep a detailed file of information about each pet we care for, often including things like background history/past grooming experience, age, any special needs or details, quirks we discover during grooming, as well as what we did at each grooming appointment.

We also retain information on things like the time we arrive for your appointment, directions or information helpful for navigating your community, and any other relevant details regarding our interactions with you.

This helps us to create an accurate "virtual memory" of each client, so we may provide the best possible service.

Due to our very busy schedule, in order to help us remain as organized as possible, we do not actively manage social media pages such as Facebook or Instagram. All client inquiries are directed to contact us via phone at (909) 476-7711.

If you are pleased with our services, we are so happy and grateful to receive your positive comments! We appreciate your 5 star reviews on Yelp, as they help other loving pet companions find us!

Your positive experience is so important to us. If you are unsatisfied with any aspect of your grooming experience, please reach out to us immediately and directly at (909) 476-7711 so we may do everything we can to resolve the issue! Please do not simply leave us a poor review, as we will 1) likely not see it immediately, and 2) this does not allow us a fair chance to hear your concerns and find a solution. We want you to be happy, so we'll absolutely do what we can to make it right!