If your dog has a history of aggressive behavior or has been turned away from other groomers for nipping, biting, "crazy behavior," or other similar issues, we probably can't groom them.
If your pet is generally well behaved at home, but has had poor experiences in a grooming setting, there are some cases where a salon is simply too overwhelming and frightening for them, which may cause a normally "good dog" to act out. We do have experience essentially retraining and teaching dogs to cooperate (and sometimes even enjoy!) regular grooming, but this typically involves building trust and relationship with your animal over a long period of time. If you feel your dog may do better in a mobile setting, we are willing to give it a shot.
If your dog is known to have behavioral issues, please inform us upon making the appointment so we are prepared. Please do not attempt to hide your pet's behavioral issues by saying things like, "He's just anxious, particular, pesky, etc." If you know your dog bites, please just say so. It's not necessarily a trigger word for us, and getting an honest history of your pet's issues generally ensures we are better able to handle them and their quirks.
If, for whatever reason, we attempt to perform services and are unable to complete the grooming due to your pet's behavior, we may still charge you our $112 service fee. For this reason, we invite you to use your intuition when booking an appointment, since you know your pet better than we do.
If your cat is aggressive in any way, shape, or form...
...for the safety of both the animal and the groomer, we cannot and will not provide services. After years of experience, we know there is no "retraining" an aggressive cat. Trust us.